QUALITY & PRODUCTS:<\/b><\/p>\n
In arrangements of assorted flowers, the colors shown online will be used if at all possible. The real bouquet is may slightly different from the sample , depending on season and region , so occasionally, floral substitutions are necessary ; If this is the case with the gift you’ve selected, our experienced florists in will ensure that the style, theme and color scheme of your arrangement is preserved and will substitute only fresh flowers of equal or higher value. Products only contain the items listed in the product description.Vases and other items are not included unless stated in the product description.<\/p>\n
ABOUT OUR PRICES:<\/b><\/p>\n
There are no additional service fees, taxes, or delivery charges at check-out for orders in Italy. The price you choose is the TOTAL price you will pay. Other companies may look cheaper at first, but once their extra service fees, shipping or delivery fees are taken into account, you will find that we are highly competitive.<\/p>\n
PROBLEMS WITH DELIVERY:<\/b><\/p>\n
If we are unable to make a delivery due the unavailability of the recipient or a wrong address, we do not proceed with the refund.In the case a recipient is unavailable when we attempt delivery, we will leave a message requesting a call in order to arrange the delivery. Anyway if we will find problems with the delivery we will contact you in order to receive more info.<\/p>\n
For all gift packages, after shipment it will be possible to monitor the order on the courier’s website using the tracking number which, if requested, will be communicated. At this point, fioriflor’s task declines from any responsibility regarding the delivery of the goods.<\/p>\n
GIFT PACKAGES:<\/strong><\/p>\n Normally, items are shipped within 2 to 20 working days, depending on the type of product.<\/p>\n Shipping Responsibility for Gift Packages<\/strong><\/p>\n Once the parcel is handed over to the courier, Fioriflor\u2019s responsibility ends.<\/p>\n From that moment, we are no longer responsible for any damages during transportation, incorrect addresses, or undelivered packages. The delivery is solely the responsibility of the courier, and in case of issues, the customer must contact the courier directly.<\/p>\n By purchasing our products, the customer accepts these terms and acknowledges that Fioriflor cannot be held responsible for any damage or issues after the parcel is handed over to the courier.<\/p>\n Recipient\u2019s Absence at Delivery<\/strong><\/p>\n If the recipient is absent at the time of delivery, the courier will attempt a second delivery or leave a non-delivery notice with instructions for collection at the designated pickup point. If the parcel is not collected or delivered, it may be returned to the sender.<\/p>\n Please note that Fioriflor is not responsible for non-delivery due to the recipient\u2019s absence or failure to collect the parcel. Any additional costs resulting from return or a second delivery attempt will be communicated and will be borne by the customer.<\/p>\n The customer is required to provide complete, accurate, and verified shipping details<\/strong>, including the full delivery address and a phone number for the recipient and\/or the sender<\/strong>, which are necessary to allow the courier to complete the delivery.<\/p>\n In the event of an incorrect or incomplete address<\/strong>, or failure to provide a telephone contact, Fioriflor shall not be held responsible for delays, storage, failed delivery, or return of the parcel to the sender.<\/p>\n If the shipment cannot be successfully delivered due to incorrect or incomplete information provided by the customer<\/strong>:<\/p>\n no refund shall be due<\/strong>, either in full or in part;<\/p>\n<\/li>\n shipping, handling, and any return costs shall remain at the customer\u2019s expense;<\/p>\n<\/li>\n any new shipment will be carried out only after payment of the additional costs<\/strong> and upon receipt of complete and correct shipping details.<\/p>\n<\/li>\n<\/ul>\n Goods are shipped at the customer\u2019s risk<\/strong>. Fioriflor shall not be liable for any damage, breakage, or tampering<\/strong> occurring during transport by the courier. Any claims must be addressed directly to the carrier, in accordance with the carrier\u2019s procedures.<\/p>\n With regard to perishable goods<\/strong> (such as fruit, food arrangements, or similar products), the customer acknowledges that:<\/p>\n shipping may result in changes in freshness, ripeness, or deterioration<\/strong> due to transit time and shipping conditions;<\/p>\n<\/li>\n Fioriflor shall not be liable for products that arrive deteriorated, overripe, or no longer suitable for consumption due to transport, courier delays, or failed timely delivery not attributable to the seller.<\/p>\n<\/li>\n<\/ul>\n Payment of the order covers the preparation of the product, packaging, and shipment<\/strong>, which shall be deemed properly performed even if final delivery does not occur for reasons not attributable to the seller.<\/p>\n DELIVERY LOCATIONS:<\/b><\/p>\n We can deliver to hospitals, hotels, military base or company addresses; when placing your order, please be sure to include the hospital name and telephone number, the name of the recipient and room number or ward of the recipient.We need all the useful informations.<\/p>\n REFUSED DELIVERIES:<\/b><\/p>\n If a recipient refuses the gift ( flowers, cake or what the customer has paid for ), we can’t proceed with refund.<\/p>\n PAYMENT:<\/b><\/p>\n In case of payment with Wire Transfer or Postepay we need to be informed in advance by email to: info@fioriflor.com or by whatsapp to 0039 3291962143. If we do not receive the proof of payment, we can’t process your order.<\/p>\n DELIVERIES OUTSIDE ITALY:<\/b><\/p>\n All orders that require delivery outside of Italy must be received by us at least 24 \/ 48 hours in advance, but in some countries can be delivered the same day if we receive the order within 11:00 am on the same day.<\/p>\n <\/p>\n AT THE TIME OF PURCHASE, THE PURCHASER ACCEPTS ALL THE CONDITIONS OF SALE!<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":" QUALITY & PRODUCTS: In arrangements of assorted flowers, the colors shown online will be used if at all possible. The real bouquet is may slightly different from the sample , depending on season and region […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-15797","page","type-page","status-publish","hentry"],"yoast_head":"\nClause \u2013 Responsibility for Shipping Details and Failed Delivery<\/h3>\n
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