QUALITY & PRODUCTS:
In arrangements of assorted flowers, the colors shown online will be used if at all possible. The real bouquet is may slightly different from the sample , depending on season and region , so occasionally, floral substitutions are necessary ; If this is the case with the gift you’ve selected, our experienced florists in will ensure that the style, theme and color scheme of your arrangement is preserved and will substitute only fresh flowers of equal or higher value. Products only contain the items listed in the product description.Vases and other items are not included unless stated in the product description.
ABOUT OUR PRICES:
There are no additional service fees, taxes, or delivery charges at check-out for orders in Italy. The price you choose is the TOTAL price you will pay. Other companies may look cheaper at first, but once their extra service fees, shipping or delivery fees are taken into account, you will find that we are highly competitive.
PROBLEMS WITH DELIVERY:
If we are unable to make a delivery due the unavailability of the recipient or a wrong address, we do not proceed with the refund.In the case a recipient is unavailable when we attempt delivery, we will leave a message requesting a call in order to arrange the delivery. Anyway if we will find problems with the delivery we will contact you in order to receive more info.
For all gift packages, after shipment it will be possible to monitor the order on the courier’s website using the tracking number which, if requested, will be communicated via email. At this point, fioriflor’s task declines from any responsibility regarding the delivery of the goods. In the absence of the recipient at the time of delivery, the courier will leave a notice or contact the customer via email at the number indicated at the time of purchase.
We can deliver to hospitals, hotels, military base or company addresses; when placing your order, please be sure to include the hospital name and telephone number, the name of the recipient and room number or ward of the recipient.We need all the useful informations.
If a recipient refuses the gift ( flowers, cake or what the customer has paid for ), we can’t proceed with refund.
In case of payment with Wire Transfer or Postepay we need to be informed in advance by email to: firstname.lastname@example.org.If we do not receive the proof of payment, we can’t process your order.
DELIVERIES OUTSIDE ITALY:
All orders that require delivery outside of Italy must be received by us at least 24 / 48 hours in advance, but in some countries can be delivered the same day if we receive the order within 11:00 am on the same day.
AT THE TIME OF PURCHASE, THE PURCHASER ACCEPTS ALL THE CONDITIONS OF SALE!