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F.A.Q
The product ordered will be exactly like the one shown in pictures?
Because the flowers are a seasonal product, all the flowers are not always available, can therefore happen that a bunch of flowers is slightly different than shown in the picture, or is it possible that some flowers are replaced (because not available at this time ) with others. We guarantee, however, that each bunch of flowers as possible, correspond in form and color to the one shown in photo. All decks are made with fresh flowers from florists qualified, each of which has its own personality and creativity.
And possible to execute an order in an anonymous fashion?
It is possible if the card accompanying the homage flower is not signed.
In this case, the sender remains anonymous, so neither the customer nor the florist can go back to it.
What is the difference between basic, deluxe and special?
This option lets you send a bunch bigger in proportion to price. In the case of roses, the number is mentioned.
Can I place orders over the phone?
Of course, we are at your disposal to guide or take charge of your orders to the number 0039 0836/574742 or 0039 380/3611519
Which methods of payment for an order for a flower?
Fioriflor accept payment by bank transfer, postal order or postal order.
(See section "payment")
How do I know if the delivery was performed?
Fioriflor guarantees delivery of every order on the date requested during the opening hours of florist. Se for whatever reason it was not possible to make your order, you will be contacted by our operator, when the florist will inform us of the problem of delivery. Thus, if we do not contact you can be sure that your floral arrangement has been successful.
What happens if the recipient is not home, or at the delivery address?
To avoid disruption of any kind in your orders, we also request the telephone number of the florist information is intended obbligatorially. This recipient where the recipient is absent from the address you provided or the address is not correct. In both cases concern the florist will contact the recipient to arrange delivery of the delivery. If despite the agreement the recipient does not find at home, the florist will leave a business card, trying to reach the recipient later, the florist for phone. If fails to contact the recipient, immediately notify us of the impossibility delivery, and we will inform you.
What can I do with obtaining the flower delivery coincides with the closing day of the florist?
In case of closing the florist for the day the floral tribute will be delivered on the first day after the date of delivery.
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